cnfei 大佬有话说 :
RN 洛杉矶 DC-02 部分停电
网站今天打不开，从https://status.racknerd.com/看到洛杉矶 DC-02 部分停电
永生之海 大佬有话说 :
有什么补偿
Sure 大佬有话说 :
应该没有啥补偿吧
Vineyard 大佬有话说 :
8个小时了，昨天才买的。能退款吗…
宇宇宇 大佬有话说 :
没有补偿 还好我一个在74 一个在148
wherl 大佬有话说 :
74没影响，但最近感觉慢的过分了
3634048 大佬有话说 :
66.103 的 没影响
cnfei 大佬有话说 :
We’re reaching out regarding a detected hardware anomaly on the physical host node hosting your VPS racknerd-69695b that occurred last evening. Despite our diligent efforts in troubleshooting the matter, the persistent problem mandated an offline/extended evaluation.
Our analysis so far points to a malfunctioning backplane which created communication issues with the server’s controller, resulting in metadata inconsistency within the Hardware RAID controller, rendering the server unable to boot. Regrettably, this complex issue necessitates a more comprehensive offline investigation. In such case, we will be involving specialized technicians and our priority is to tread carefully with the goal of data integrity.
In anticipation of avoiding a prolonged service disruption, we’ve swiftly set up a new replacement VPS for you. This allows you to resume your workflow and reinstate your operational environment with as minimal impact as possible. Considering the intricacy of the original issue, it may take some time for us to work on the original issue offline.
To ensure business continuity and to get you back online without delay, we recommend you consider this new VPS as your primary service replacement moving forward. We understand the inconvenience this may have caused and deeply apologize for the disruption. Our commitment is to provide you with a reliable and effective service. Once we’ve made significant progress in reviving the original node, we will reach out to you separately. At that time, we will guide you through the process of retrieving your data – possibly by temporarily reactivating the old VPS, allowing you to synchronize data with your new VPS, among other methods. Please note, the recently provisioned VPS specified below is set to be your new service replacement going forward, to ensure the continuity of your operations.
As a gesture of our acknowledgement for this inconvenience, we’ve credited your account with a free month of service for the affected VPS. There is no need for you to raise a support ticket to claim this compensation; the extension has already been applied to your service due date.
In this email you will find the NEW VPS login details. This email will contain your KVM VPS root info, as well as SolusVM credentials (NerdVM control panel).
Please allow up to 10 minutes for your server to be installed before attempting to use it.
cnfei 大佬有话说 :
我们正在就昨晚在托管 VPSracknerd-69695b 的物理主机节点上检测到的硬件异常问题进行联系。尽管我们努力解决问题，但持续存在的问题需要进行离线/扩展评估。
到目前为止，我们的分析表明背板出现故障，导致与服务器控制器的通信出现问题，导致硬件 RAID 控制器内的元数据不一致，从而导致服务器无法启动。遗憾的是，这个复杂的问题需要更全面的线下调查。在这种情况下，我们将聘请专业技术人员，我们的首要任务是谨慎行事，以实现数据完整性的目标。
为了避免长时间的服务中断，我们迅速为您设置了新的替代 VPS。这使您可以恢复工作流程并恢复操作环境，并尽可能减少影响。考虑到原问题的复杂性，我们离线处理原问题可能需要一些时间。
为了确保业务连续性并让您立即恢复在线状态，我们建议您考虑将此新的 VPS 作为您未来的主要服务替代品。我们理解这可能造成的不便，并对由此造成的干扰深表歉意。我们的承诺是为您提供可靠、有效的服务。一旦我们在恢复原始节点方面取得重大进展，我们将单独与您联系。届时，我们将指导您完成检索数据的过程 – 可能通过暂时重新激活旧 VPS、允许您与新 VPS 同步数据等方法。请注意，下面指定的最近配置的 VPS 将成为您今后的新服务替代品，以确保您运营的连续性。
为了表示对这一不便的认可，我们已将受影响 VPS 的免费服务一个月计入您的帐户。您无需提出支持票即可索取此赔偿；延期已应用于您的服务到期日。